Scoot Delivery
How do I update my account details (e.g. address, payment information)?
Go to account settings in the app.
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Shop with Scoot
How do I request a refund?
Contact the store that you ordered from.
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2
What if I receive incorrect items or items are missing?
Contact the store that you ordered from.
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1
What should I do if my order is late?
Contact the store that you ordered from. Details are on the app.
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Is tipping the driver required?
No, this is purely optional.
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4
Is there a service charge?
As part of the transaction, you may be charged a small service fee for the use of the service. If a service charge is applied there will be no partial refunds for the service charge if some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety, the service charge will be refunded.
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3
Are there any delivery fees?
In most instances there will be a delivery charge for the service. Check details when placing your order, as this may vary by your location to the store.
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2
How can I edit my card details?
You can do this through your account. Go to "More", "My Cards", and then add or remove payment methods from this screen.
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1
What payment methods are accepted?
We accept Mastercard and Visa credit and debit cards, Apple and Google Pay, and cash. Amex is not currently accepted.
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How can I track my delivery?
On the app you will receive a notification that the driver is on their way.
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2